On a rare occasion things go differently than expected. If you're unhappy with your product, received it faulty or damaged, or accidentally ordered the wrong item, you'll want to know your options. That's why we've outlined our Returns Policy for you here. In any of these cases, you will need to contact our [email protected] email address and provide as much detail as possible.

Returns & Refunds

If the product is not faulty or damaged but you are still unsatisfied, your return options are as follows:

Up to 14 Days

  • Under your statutory rights, online and telephone customers are entitled to a 14-day return period if the goods are not faulty. This is your right to cancel your order.
  • The product must be safely returned undamaged and complete in its original packaging. You will then receive a full refund (within 14 days from the goods being received by us). A charge may be applicable if the item is not in its original packaging or incomplete. It is your responsibility to return the item to us in acceptable condition. We recommend that the item is insured against any loss or damage by the courier that you use to return the item.
  • You have a further 14 days to return the goods once you’ve informed us.
  • We will refund you within 14 days of receiving the goods back, not from the date the goods were collected from you.

Up to 100 days

  • If you wish to return the product after the 14-day statutory period, you may do so. As long as the product is in its original packaging, unused, and undamaged (we understand if you've opened the box to check it), we will provide you with a full refund.
  • If the product has been used or installed, we can only provide a partial refund, typically up to 50% of the purchase amount, depending on the duration and condition of the item.
  • Once more, in this scenario, it remains your responsibility to ensure the item is returned to us in an acceptable condition. We recommend that the item is insured against any loss or damage by the courier that you use to return the item.

Faulty Product

We procure our products directly from manufacturers who adhere to stringent quality control standards. Nonetheless, if you discover a fault with the product, you are legally entitled to a refund, repair, or replacement. Here is what this looks like:

  • If you've identified a fault within 30 days of delivery or purchase from our stores, simply inform us, and you can return it for a full refund, repair, or replacement. We'll arrange for the item to be collected at no cost to you, eliminating any concerns about costs.
  • If the fault is discovered after 30 days, we can arrange for the unit to be repaired under the manufacturer's warranty.
  • If you discover the fault after 6 months and can demonstrate that it was present upon delivery or purchase, we can proceed with repairing or replacing the product for you. If neither option is feasible, you have the choice to either retain the product and receive a partial refund or return it for a full refund.

Occasionally, we may connect you with or refer you to the manufacturers, especially when the fault is best covered under the manufacturer warranty.

Damaged Product

If the product arrives damaged or defective, it's crucial to inform us within 3 working days. This timeline is essential for us to make any claims against the courier. Therefore, we strongly advise you to unbox and inspect the product for any damage or defects promptly upon receipt.

If the goods arrive damaged, you have the option to refuse the delivery. Please contact Beyond Television at the time of delivery to notify us that you have rejected it. If you choose to accept the delivery, ensure to describe the damage on the delivery note, quoting the note number.

We'll arrange to collect the damaged item, assess its condition, and offer you a full refund or repair/replacement if feasible.

For more information on the returns policy, please head to our Terms & Conditions page or contact us through the customer service email address / live chat.